Services

Care Plans

Care Plans

Monthly support, maintenance, and improvements for sites and apps that need ongoing care after launch. Useful when you want a reliable team on hand rather than scrambling every time something needs changing.

Care Plans

Ongoing support without vague retainers or surprise work

Something always needs changing after launch. Usually several things. If that means emailing a random developer and waiting two weeks each time, it compounds into a site that quietly degrades while the business moves on.

Care plans mean you have a team that already knows the setup. We handle the maintenance, turn around sensible requests, and tell you what needs quoting before we do it. No surprises, no inflated invoices for small fixes.

Plan structure Light, broader, and higher-touch support options
Response Priority by plan level
Approval Quoted first if out of scope
Fit Sites and apps

What Is Included

What care plans usually cover

Maintenance

Regular technical housekeeping so the site or app stays healthy and easier to trust.

Requests

A request usually means one clearly defined change, issue, or improvement.

Priority Support

Priority depends on the care plan level and the nature of the issue rather than a vague promise of instant everything.

Improvement Thinking

We do not only fix things. We can also suggest sensible improvements worth making next.

Continuity

You are dealing with people who already know the setup, not starting from zero every time.

Clear Approval

If work exceeds the included time or scope, we quote it first and only do it once you approve it.

How It Works

A simple support process

We get familiar with the setup, agree what is covered, and give you a straightforward route for ongoing requests and issues.

01

Review

We review the current setup and whether it is a good fit for ongoing care.

02

Onboard

We get access, document the important parts, and make sure the basics are in place.

03

Maintain

We handle the agreed maintenance, requests, and support work that fits the plan.

04

Quote Extras

If something bigger comes up, we quote and approve it first rather than letting support turn vague.

Boundaries

Simple rules keep support useful

A request usually means one clearly defined change, issue, or improvement

Priority depends on the care plan level and the nature of the issue

If work exceeds the included time or scope, we quote it and get approval first

Care plans are for ongoing support and sensible improvements, not unlimited redevelopment

FAQ

Common questions

Usually maintenance, fixes, updates, content changes, and smaller improvements.

No, although it is usually easier if we review the setup first.

Yes, depending on what level of care plan is agreed.

We use priority language rather than rigid public SLAs, because the urgency of the issue matters as much as the plan level.

We quote it first and only do the work once you approve it.

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Need a reliable team to keep the site or app looked after after launch?

Tell us what needs supporting and we will advise on the right care plan.